Complaints procedure

Your opinion counts
We would like to hear how you experienced your visit to our practice. Your reaction is very valuable: it helps us improve our care and service. Would you like to pass on your suggestions or compliments to us? Please let us know. Thanks in advance!

Complaint?
Despite the efforts of our staff, it may happen that you are not satisfied with the treatment in our practice. You can then submit a written complaint to your dentist. In most cases, a conversation between you and your dentist will be enough. If you need a third, neutral party, you can submit your complaint to the KNMT, the professional association to which this practice belongs. An independent complaints officer will then mediate between you and your dentist free of charge. With the aim of finding a solution.

More information

Dispute

If you cannot come to a conclusion despite the help of the complaints officer, you can appeal to the Disputes Authority Oral Care for €75. Then your complaint will be assessed by a committee of five experts. The arbitration body gives a binding opinion on whether your complaint is valid and, if the complaint is valid, may award compensation up to a maximum of €25,000.

More information

For more information on oral care, treatments and costs, visit allesoverhetgebit.nl. You can ask questions to the Dental Information Point (TIP) 0900 202 5012. Both provide independent information and were founded by our professional organisation KNMT.

Complaints procedure