In our practice, we would rather take care of your teeth than spend a lot of time on our financial administration. That is why we delegate the sending and collecting of bills to Infomedics. This company specialises in billing and bill collection and now works for thousands of healthcare providers such as dentists, braces specialists, general practitioners, physiotherapists, psychiatrists and veterinarians.
We like to devote all our attention to providing the best care. That is why we cooperate with Infomedics. You receive our bills through Infomedics and you also pay them to Infomedics. You can also contact Infomedics for all questions about paying your bill. This way we have more time for you.
Digital account
When you become a customer, we ask for your mobile phone number and e-mail address. With these details, Infomedics can send your bill digitally. Ask at the counter how you will receive the bill and whether you should keep an eye on your inbox! The e-mail from Infomedics contains a link to your personal payment page. There you can pay the bill using iDEAL and download it, after checking your mobile phone number.
Reimbursement from your health insurer
In most cases, Infomedics checks whether your health insurer will reimburse (part of) your treatment(s). You pay the remaining amount to Infomedics. You will see this clearly on the bill. Do you have questions about the amount of the reimbursement? Please contact your health insurer.
Is there no reimbursement on the bill? Then pay the whole amount to Infomedics and see if you can claim the bill from your health insurer.
On the Infomedics website (www.infomedics.nl), you can easily view and pay your bill. If paying is not convenient, you can also request deferred payment or a payment schedule.
Check status of your payment
Click on the link in the e-mail from Infomedics or go to www.infomedics.nl. There, enter the 14-digit payment reference that appears on your account. If your account has not yet been paid (in full), you will be redirected to your account’s payment page. There you can pay directly via iDEAL. You can also check the payment status of your account with digital assistant Ella.
Account view and download
To protect your privacy, the payment page of your account only shows you the amount of the bill. And when the bill is due. If you want to view or download the bill, Infomedics sends a code to your mobile number. With that code, you can open and, if you want, save the pdf of your bill.
Requesting payment arrangements or postponement
You have 30 days to pay your bill from Infomedics. Are you unable to pay on time? Then avoid a reminder and request postponement or a payment arrangement. You can do this on the payment page of your account or via digital assistant Ella.
Need help?
Do you have a question or need help? Then check out the frequently asked questions at www.infomedics.nl or put your question to digital assistant Ella 24/7.
During office hours, you can also always contact Infomedics’ Service Desk on phone number 036 – 20 31 900 (Monday to Friday from 09:00 to 17:00).
In order to process bills quickly and correctly, we share your data with Infomedics. Naturally, they comply with all applicable laws and regulations around privacy protection. And they do everything possible to secure your data to the maximum. Information on how Infomedics handles the protection of privacy-sensitive information can be found at www.infomedics.nl/privacy.
On our behalf, Infomedics sends and collects bills for the care you have received. In doing so, Infomedics complies with all (privacy) laws and regulations, both those that apply to us as a healthcare provider and those that apply to Infomedics from the law.
What are the main payment terms of your account from Infomedics?
